ACTICIA Conseil and VIVETIC Group

Your business at the heart of our strategy!

ACTICIA Conseil and VIVETIC Group

In-shore & offshore solutions I customer relations and BPO

A historic player since 1988 in the outsourcing of Customer Relationship Management and Back-Office (BPO) activities, established in France and in the Indian Ocean, our Group offers comprehensive expertise in Customer Relationship Management combining in-shore and offshore, multi-channel and multilingual solutions.

We support more than 200 clients in the banking and insurance, real estate, telecoms, retail, e-commerce and press sectors, from the study phases of their outsourcing project through to operational implementation.

VIVETIC Group has 2,300 employees in 7 back and front-office production sites and guarantees its customers both an expert, tailor-made approach and agile management of services.

In 2017, Acticia Conseil acquired Vivetic to diversify its service activities and offer to accompany its clients on new customer relations and BPO services. 

In 2018, Vivetic will be working closely with Pro Direct Marketing in order to strengthen its customer relations offering in France. In 2020, the entities will come together under a common brand name VIVETIC Group.

Acticia Conseil is the group entity specialized in marketing data and marketing support for BtoC and BtoB companies.

OUR VALUES

Committed, Responsible & Demanding!

Commitment

A multi-specialist team whose objectives are set in line with our clients' objectives. 

Trust

Recommendations based on our expertise and experience, while respecting the confidentiality of the issues entrusted to us.

Requirement

We are result-oriented, for our customers and for ourselves, our goal is always performance improvement and ROI (return on investment).

OUR ADDED VALUE

R.O.I in the heart

All the operations we carry out for our clients are quantified, budgeted and analysed in terms of return on investment. This work allows us to give visibility to our clients upstream of operations and to measure results.

Operational implementation

We ensure the operational management of our proposals. With each project comes a retro planning that reassures customers, coordinates our teams and service providers, and allows us to frame each person's interventions to meet the deadlines set.

OUR TEAM

Acticia Conseil's employees come from the e-commerce, distance selling, press, insurance, etc. sectors.

Over the years, these historic sectors of "remote" customer management have acquired great skills in the processing of customer and prospect databases to solve problems of acquisition, retention, sales increase, adaptation of sales channels, etc.

Whether we transpose them to these traditional sectors or to more digital paths, the knowledge of data and their processing remains a competitive advantage for our employees.

In the place of customers

A career with the advertiser before joining us is essential to serve our clients well and to put oneself in their shoes. At Acticia Conseil, we have all been responsible for our results, before taking responsibility for yours!

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A complete mastery!

Acticia Conseil accompanies you throughout the chain by providing you with the same organisation as at the advertiser's to integrate your projects: purchasing manager, manufacturing office manager, marketing manager, data miners, etc.

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  • 43, Boulevard de Malesherbes
    75008 PARIS 

  • Hours of operation :
    Monday to Thursday: 9:00 am - 6:00 pm
    Friday: 9:00 am - 5:00 pm

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